Payment & Pricing Policy

1. Who you pay

Your seller is WILDSTONE STUDIOS LTD, trading as Coppedskins, company number 17358100, of Dept 6958, 196 High Road, Wood Green, London, N22 8HH, United Kingdom.

This policy applies to purchases at coppedskins.com and forms part of our Terms & Conditions. Payment questions can be sent to info@coppedskins.com.

2. Payment methods and currencies

We accept Visa and Mastercard. Purchases can be made in EUR, GBP and USD. The currency and final amount for your order are displayed before you confirm payment.

Acceptance of a card transaction remains subject to authorisation and any authentication requested by your issuer. We do not guarantee approval of every card.

Payments are for individual purchases. We do not offer a stored-value account, wallet top-ups, customer-to-customer money transfers or withdrawal of a cash balance.

3. Prices, taxes and charges

Review the final total before paying. Any applicable taxes or mandatory charges must be included in the total disclosed before you commit to the purchase. Optional extras, if offered, require your express selection and will not be added through preselected choices.

WILDSTONE STUDIOS LTD is not VAT registered. We do not issue VAT invoices claiming to have charged UK VAT. This statement does not mean that every transaction is exempt from all taxes in every country.

The price accepted for an order is not increased because the item’s market value later rises. If a genuine and obvious error affects a listing or checkout total, we will contact you or cancel and refund the affected order as appropriate. We will not charge an additional amount without your agreement.

4. Currency conversion

The order currency may differ from the currency of your card account. Your bank or card issuer determines any exchange rate or fee it applies to that conversion or to an international transaction.

Coppedskins does not control those separate charges. A refund in the original transaction currency may convert into a different amount in your account currency. This does not restrict any compensation or reimbursement required by law.

5. Authorisation, collection and order acceptance

When you submit payment, the transaction may be authorised, authenticated, declined or held for review. An authorisation can appear as a pending amount before a final charge is completed.

Payment confirmation and order acceptance are related but distinct. A purchase contract is formed when we issue the Order Confirmation described in the Terms. We will not retain a collected payment for an order we decline, except where a legal restriction prevents repayment.

We do not start fulfilment solely because a pending authorisation appears. Where immediate digital supply requires your separate consent and acknowledgement, those must also be obtained before supply begins.

6. Failed, pending and duplicate payments

If checkout reports an error but your account shows a pending or completed transaction, check your order records or contact us before attempting repeated payments.

Your issuer controls the release of a temporary authorisation. If a payment was completed without a corresponding accepted order, we will reconcile it and arrange repayment where due. Confirmed duplicate charges for the same order will be refunded.

An unsuccessful payment does not guarantee continued availability of an item. If a further payment is needed, review the new checkout total before authorising it.

7. Authentication and security reviews

Use only a payment method you are authorised to use. Your issuer may require additional verification, such as approval through its own authentication process.

We may pause an order where proportionate checks are needed to investigate inconsistent details, suspected unauthorised use or a legal restriction. We may request relevant information, explain the next step where lawful and cancel if the issue cannot reasonably be resolved.

We do not ask you to email your complete card number, card security code or banking credentials. See our Privacy Policy for payment-related information handling.

8. Refunds and disputes

Eligibility, amounts and deadlines are governed by our Refund & Cancellation Policy. Refunds are normally made to the original payment method in the original order currency. We do not impose a refund processing fee.

You may contact us about an issue without giving up your cardholder rights. We may respond to a dispute with relevant transaction, order and delivery evidence. Where repayment has already been made through one route, we will reconcile the record to avoid a duplicate refund.

9. Location restrictions

The country restrictions in section 3 of our Terms & Conditions apply to purchases and payments. We may also decline or pause a transaction where required by applicable sanctions or another legal obligation. A location restriction is not an automatic basis for confiscating a payment for an unfulfilled order.